Prices are in US dollars. Prices are subject to change. We generally bill the shipping costs to you as shown in the shopping cart. On occasion a charge must be revised due to special packaging or destination. If the revision is less than the amount shown you will not be notified. If the revised amount is higher than the amount shown in the shopping cart, you will be notified prior to shipping.
Payment by credit card: VISA, Mastercard, American Express and Discover are accepted in most cases. We reserve the right to ship only to the credit card billing address. Please provide number and date of expiration, and the 3 or 4-digit CCV code. If delivery address is different from the billing address, pre-payment by cashiers check, or bank wire transfer may be required.
Some items are "special order only", where pre-payment by check or money order is required. In this case we will attempt to notify you as soon as possible using the contact information provided (email or phone).
As conditions of this sale you agree to pay shipment costs, and if applicable, all "shipper penalties for incorrect or incomplete address entered". If shipper penalties are charged, complete documentation will be provided upon request. Please be sure to enter a complete and correct delivery address, including unit number. A common error is "suite number missing ". Error corrections usually cost $10.00 for ground service and $10-20 for Air services.
We ship by UPS.
Delivery is limited to stock on-hand. If an item is not in stock we will attempt to notify you with the contact information provided (email or phone). Please see our definitions relating to in-stock, and backorders
For UPS shipments, our system emails a UPS tracking number to you on the date your package has entered the UPS system. Please see the UPS GROUND TRANSIT times map.
Our shipping cutoff time is 1:00 PM M-F Pacific Standard time. Orders may take up to 24 hours to be processed, not counting Saturday, Sunday and holidays. For time-sensitive deliveries it is recommended that you contact us for confirmation by email or telephone. Internet order receipt is not considered to be confirmation for a time-sensitive delivery. We always try our best to get orders out ASAP.
Info related to CANADA delivery.
We (TOURATECH-USA) warrant our own products to be free from defects in materials and workmanship for one year from the date of purchase. TOURATECH-USA will, at its sole option, repair or replace any components which fail in normal use. Such repairs or replacements will be made at no charge to the customer for parts or labor. The customer is responsible for any transportation costs. The warranty does not cover failures due to abuse, misuse, accident, or extend to items subjected to unauthorized alteration or repairs. Other products we will provide the original guarantee of the manufacturer (or at least 6 Months). Not responsible for consequential damages.
Items in question must be accompanied by the TT-USA sales receipt. TT-USA does not provide warranty support for items purchased elsewhere. You are welcome to read our english installation instructions on the web. English is being added to the German online instructions on a continual basis, please look at all pages of the document.
Other than as required under consumer protection law, under no circumstance will TOURATECH-USA be liable for any loss or damage, including that caused by reliance on information obtained through the website. It is the responsibility of the user to evaluate the accuracy and completeness of any content provided by TOURATECH-USA. User accepts all responsibility in evaluating his or her ability to install any item.
It is strictly forbidden to resell our products outside the country we delivered them to!
TOURATECH-AG of germany selected a new TOURATECH Importer for Canada in January 2008.
TOURATECH-Canada is now up and running.
TOURATECH-Canada will serve western Canada with assistance from Blackfoot BMW in Calgary.
TOURATECH-USA and TOURATECH-Canada are completely separate companies. We recommend that you support and build TOURATECH-Canada. If you request your catalog from TOURATECH-USA we will transfer your request to TOURATECH-Canada.
Anderwerks Spezialist of Calgary is no longer a TOURATECH importer.