Refunds & Exchanges
Returning a new item for refund or exchange within 60 days
Want to return an item for a refund or exchange an item for a different size, color, or style within 60 days of your purchase? We’ll make it quick and easy for you.
Just call 1 (800) 491-2926 or email us at firstname.lastname@example.org within 60 days of your purchase and we’ll give you the RA (Return Authorization). Please read the below tips for a smooth process and quick result.
Returned products must be in new condition, and complete with all the pieces and original packaging. You will want to put any small parts in a sealed plastic bag (inside the shipping box) to ensure they don’t get lost in transit.
New condition is the key detail to remember. If any parts have been installed, scratched, or are missing pieces, it will not be considered new. For apparel, try it on in your house to decide if it is right for you. Leave the tags on the garment until you decide to keep it. Items that have been taken out for a ride, or are scuffed, marked or soiled, will not be considered new condition.
Protect your return shipment. You’ll want to pack your return in the same way that you received it and include a copy of your invoice or receipt. Write the RA (Return Authorization) number on the outside of the box. Send returns to:
4021 Airport Way S
Seattle, WA 98108
Customers are responsible for return shipping. You should use a carrier that offers tracking and shipment insurance so you can know when it has been delivered safely.
Returning a new item after 60 days
Give us a call at 1 (800) 491-2926 or email us at email@example.com and let us know what is going on. We’ll look at the situation and come up with a plan. A restocking fee may be applied for items returned after 60 days.
Returns can also be made in person at our store in Seattle.
We normally process returns within 48 hours of receipt. For any credit applied to your card, it may take several days for the card company to post the refund to your account. If you prefer, we can offer a store credit immediately upon processing the returned item.
GPS, Software and Electronics Returns
GPS units can only be returned if they have not been registered with Garmin. Software that has been opened cannot be returned. Other electronics can only be returned if the packaging is un-opened.
Closeout and Bargain Item Returns
Items sold on closeout and bargains pages are offered at deep discounts and are non-current inventory. These items are sold in as-is condition and are not eligible for return or exchange.
If you are seeking a warranty claim on a Touratech-made item, Touratech-USA will handle this directly with you. Give us a call at 1 (800) 491-2926 or email us at firstname.lastname@example.org and let us know the situation.
If you are seeking warranty assistance with a non-Touratech brand, our team will assist you by quickly providing the correct information for handling the claim with the manufacturer.
If you have received a shipment with product or packaging that has been damaged, or parts that have been lost, please contact us immediately. You will want to keep all packaging and take pictures if possible. Damaged good claims will be handled by the carrier UPS, USPS, etc…